Frequently Asked Questions
Is Ever open for indoor dining? Yes, we reopened for indoor dining on Feb. 16. We are taking reservations now.
When do reservations become available? We take reservations two months in advance, typically releasing reservations at 9 a.m. Central Time on the first Tuesday of each month. For example, July reservations will be released on the first Tuesday in May. We will announce reminders in our Insiders Club newsletter. Reservations are made through our online booking system, Tock. We recommend creating a Tock profile before the reservation release date.
What health precautions is Ever taking during the pandemic? Our top priority is the health and safety of our guests and employees. Read about the many measures we are taking on the Your Safety page.
Do you accommodate food allergies or dietary restrictions? Our culinary team will do their best to accommodate most food allergies and dietary restrictions for the tasting menu experience. In order to ensure that our team can accommodate your or your guest’s request, please answer the pre-visit questions at the time of booking, or contact us at least 48 hours in advance. We are unable to accommodate dietary restrictions for To Go orders.
My plans have changed, can I cancel or postpone? All sales are final and non-refundable. However we are being flexible during this pandemic and can reschedule or transfer your reservation if you are feeling ill. Please do not arrive ill, as we are taking precautions to prohibit those showing symptoms of COVID-19 from entering Ever. If you would like to transfer your reservation, please visit Tock's help center.
How long is the dining experience at Ever? The 8- to 10-course tasting menu experience at Ever typically lasts 2 to 2 ½ hours.
Where can I park? You may use the parking garage connected to our building. Its entrance is on Ada Street. The closest L stop is the Ashland stop on the Pink and Green Lines. We are not currently offering valet services for safety reasons.
Is there a dress code? There is no dress code at Ever. We do find that most of our guests wear business casual/cocktail attire, but feel free to wear what you are comfortable with.
May I bring my own wine? We do not allow outside beverages. Instead, we are delighted to offer you beautiful wine pairings carefully curated by our chief sommelier and team to enhance chef’s tasting menus. We also offer guests a lengthy à la carte selection of wines by the bottle and by the glass. Our bar can accommodate classic cocktail requests, and we offer a limited beer selection.
What if I’m running late? Please note that arriving more than 10 minutes late might result in your missing part of your experience. Please let us know if you are running late.
Why am I being charged a service charge? We include a 20% service charge as part of your dining experience. This charge is applied towards operating costs (service-ware, fixed costs, food costs, wages, etc.) to ensure the highest level of excellence in our quality of service as well as to provide fair and equitable wages to our front and back of house employees. Additional gratuity paid on the evening of your reservation is at the discretion of each guest. 100% of any gratuity is paid to non-salaried, front of house employees who are directly in service of customers in strict accordance with the Fair Labor Standards Act.
Do you have a waitlist? Yes, if your desired reservation is unavailable, an option to be placed on a waitlist is available through Tock.
Is Ever ADA-accessible? Yes, the entire restaurant is ADA-accessible, as is access from the parking garage.
Do you sell gift cards? Yes. We are selling gift cards redeemable at Ever on the night of your experience. Please visit this page to buy an Ever gift card. Please note: The Tock system does not accept gift cards as payment for a reservation deposit.
Can Ever host my private event? We would love to share our restaurant for your next private dining experience or event. Ever has a separate dining room that can accommodate up to 12 guests around a custom-made oval table. More than 12 guests? Ever has the ability to create an ever-lasting memory for you and your guests throughout our entire space. Please contact us to make arrangements.
I’ve read this FAQ but still have a specific question. Can I contact Ever directly? Yes, please email us at email@example.com. Your email will be returned within 24 hours.